Services

Billing and support model

Kaigaroo is not a typical MSP with monthly labour contracts and whoever answers the ticket that day. Clients work with one accountable, senior technician who already understands your organization, people, and IT history—continuity that usually means faster troubleshooting, fewer repeat problems, and clearer ownership when something goes wrong.

Billing. There are no monthly labour fees. Billable time is tracked in 15-minute increments. Hourly rates fall on a sliding scale from roughly $100 to $250, depending on factors such as the type of work, complexity, urgency, after-hours or emergency timing, remote versus onsite time, travel, and whether the work is ongoing support or a scoped project. Invoicing is typically quarterly, with notes so you can see what was worked on—transparent hourly billing without a labour retainer.

How work gets done. Most support is remote, often via TeamViewer, so many issues can start without a site visit. Onsite help is available when it’s the right choice; it isn’t the default. Work tends to go more smoothly when environments use a consistent, well-documented stack—commonly Microsoft 365, endpoint protection, automated cloud backups with long retention where appropriate, and UniFi networking where it fits—so fixes stick and the same problems don’t keep returning for avoidable reasons.

Flexibility. There are no long contracts locking you in. If you ever move to another provider, Kaigaroo can help with a clean handoff and documentation for the incoming team so the transition isn’t a black box.

IT support and troubleshooting

Desktops, laptops, printers, and performance problems—diagnosed properly. Malware cleanup, endpoint protection, and getting people back to work.

Microsoft 365, email, and on‑premises Exchange

Microsoft 365 where that’s your environment, plus spam and email protection. On‑premises Microsoft Exchange deployment and maintenance when you still run it. Reliable mail and calendars, without unnecessary churn.

Networks, Wi‑Fi, VPN, and remote access

Wired and wireless networking, VPN and remote access, and sorting out bottlenecks—coverage, routing, load—without buying more gear than you need.

Servers, file sharing, and infrastructure

Servers, shared storage, and older and newer equipment working together. Integration, migration, and file replication (including DFS-style setups) where it fits.

Backup and disaster recovery

Onsite and offsite backup, recovery planning, and help when data has to come back—including replication such as DFSR where appropriate.

Security and monitoring

Security reviews, managed options where they make sense, monitoring, and cases where “slow PCs” turn out to be malware or compromise—not just age.

Hardware, procurement, and projects

Advice on what to buy, then setup of desktops, laptops, servers, and office PCs. Planning, migrations, and upgrades—often phased to your budget. If you have a written quote for the same or clearly equivalent hardware from another supplier, ask whether we can match or get close—depends on stock, supplier rules, and the quote itself, and we’ll say so if we can’t.